COVID-19 Home Recovery Programme
Recover from COVID-19 at the comfort of your own home with Jaga-Me.
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Home Recovery Programme (HRP)

The Ministry of Health (MOH) has declared that the default care for the majority of patients infected with COVID-19 is now Home Recovery.

 

Jaga-Me is one of the approved telemedicine providers to provide teleconsultation services for patients under the COVID-19 Home Recovery Program.

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Recover Safely at Home

    After being tested positive for COVID-19, a Home Recovery Buddy from MOH will contact you to onboard you onto the HRP.

     

    It is highly recommended for you to monitor your health vitals (temperature, pulse rate and oxygen saturation rate) diligently every day.

     

    If you are experiencing a medical emergency, please call 995. Symptoms that may warrant a call for help include chest pain and shortness of breath. For non-medical assistance, you may reach out to the Home Recovery Buddy Hotline (6874 4939).

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How can we help?

How will Jaga-Me support your HRP journey?

As a patient under the HRP with Jaga-Me, we will assist and support you during your COVID-19 home recovery journey.

  • If you require urgent medical attention during your HRP, you may seek ad-hoc teleconsultation services with Jaga-Me here.
  • Upon completion of HRP, you will receive a discharge memo.

If you have further questions, please refer to the list of FAQs below.

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FAQs
I am ART-positive but it is not reflected on my HealthHub app. What should I do?

To have your positive COVID-19 results reflected on the HealthHub app so that you can qualify for HRP, you would need to consult a doctor who will then input your records into the system. You can do this by booking a teleconsultation with a Jaga-Me doctor.

What should you, as a HRP patient, do during HRP?
  • During HRP, do not leave your room.

 

  • Maintain a high level of personal hygiene by washing your hands regularly with soap.

 

  • Perform contactless transactions and ensure items are bagged securely to reduce exposure to others. Food/groceries will need to be delivered to the household. You can consider using delivery apps for this purpose.

 

  • You are highly recommended to monitor your health vitals (temperature, pulse rate and oxygen saturation rate) diligently every day. No reporting of your readings is required.

 

  • If you require medical attention during your HRP, you may seek ad-hoc teleconsultation with Jaga-Me here. In the event of medical emergencies, please call 995.

 

  • Your household should not receive visitors during this period.

 

  • You should receive an SMS within the next few days to inform you of your positive result and your Isolation Order (IO). In the same SMS, you will be informed that you are eligible for the COVID-19 Home Recovery Programme (HRP). There will be a link for you to provide your details and register your household members as close contacts.
What should your household members do when you are on HRP?
  • Your household members will receive a Health Risk Warning (HRW) and can refer to this page for what they should do on HRW.
How long is the HRP duration?
  • For vaccinated individuals and children aged 12 years and below, the HRP isolation period will last from 72 hours to 7 days, while the HRP isolation period for partially vaccinated or unvaccinated individuals above the age of 12 years will last from 72 hours to 14 days.

 

  • You can automatically self-discharge from self-isolation when your ART is negative after 72 hours, or from 12pm onward on the relevant exit day applicable to you. Thereafter, you will be provided with an electronic discharge memo upon the end of your isolation period.
What should you do if you need help with groceries/food?
  • You should perform contactless transactions and ensure items are bagged securely to reduce exposure to others.

 

  • Food/groceries will need to be delivered to the household. You can consider using delivery apps for this purpose.
Do you need to download any apps to access Jaga-Me’s services under the HRP?

You can use WhatsApp for your teleconsultation with a Jaga-Me doctor. For more information, read here..

What should you do if you do not have an oximeter?
  • A care pack is only delivered to you (by MOH) if you do not have an oximeter at home. The most important item is the oximeter, which you will need to monitor the oxygen saturation level in your blood.
  • If you do not have an oximeter at home, you may call your Home Recovery Buddy at 6874 4939.
Do you need to wait for notice before you are discharged on the relevant day of discharge applicable to you for the HRP?
  • For vaccinated individuals and children aged 12 years and below, the HRP isolation period will last from 72 hours to 7 days, while the HRP isolation period for unvaccinated individuals above the age of 12 years will last from 72 hours to 14 days.
  • You can automatically self-discharge from self-isolation when your ART is negative after 72 hours, or from 12pm onward on the relevant exit day applicable to you. You will be provided with an electronic discharge memo upon the end of your isolation period.
What should you take note of when you are discharged from the HRP?
  • After discharge, you can resume normal activities. Do continue to observe safe management measures.

 

  • If you feel unwell after discharge, you may schedule a teleconsultation with a Jaga-Me doctor here or visit any GP clinic of your choice.

 

  • You can show the end date of your original Isolation Order SMS as proof of recovery. If you have received a discharge memo, that can also be used as proof of recovery.

 

  • Please disinfect your room after you’re discharged. Please refer to MOH’s website for guidelines on disinfecting your room.
Do you need to pay any fees?

No payment is needed from HRP patients, but a $20 consultation fee (before GST) will be charged if you book an ad-hoc teleconsultation with Jaga-Me.

What if you have further questions that are not addressed in the list above?

 

  • If your question is still not addressed in these resources, you can reach out to the Home Recovery Buddy Hotline (6874 4939) for non-medical assistance.
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