“All we wanted was for the best medical attention for our mother”

Every family member seeks the best care for their loved ones, regardless of how difficult the caregiving journey might be.
Katherine is one such daughter.

After her mother was admitted to hospital due to a lung infection, Katherine constantly shuttled her mother between the hospital and home. “All we wanted was for the best medical attention for our mother, and her complete recovery”, Katherine recounted.

It was during this tumultuous time that Katherine’s daughter heard about Jaga-Me, and passed the word on to Katherine. What put Katherine and her family at ease was the cool and collected professionalism from their very own care coordinator from Jaga-Me.

What put Katherine and her family at ease was the cool and collected professionalism from their very own care coordinator from Jaga-Me.

Through the careful coordination of her mother’s post-discharge care, Jaga-Me nurses have proven their professionalism. While doing medication reconciliation, the Jaga-Me care coordinator assigned to the case found errors in the medication prescription and hospital reports. Thankfully, the trained eye of a Jaga-Me professional was able to remedy a problem that would have otherwise gone unnoticed with untold consequences.

Sharing about why she chose to trust Jaga-Me, Katherine said, “The most important factor in decision-making for us was the experience of nurses to handle the illnesses of the patient and their age”.

Between the hospital stays, Katherine also engaged Jaga-Me’s respite care services. Caregiving is no mean feat, and having professional Jaga-Me nurses assist the family in caring for her mother, was essential in helping Katherine and her family cope. Sharing about why she chose to trust Jaga-Me, Katherine said, “The most important factor in decision-making for us was the experience of nurses to handle the illnesses of the patient and their age”. It was with great delight that Katherine found Jaga-Me’s team of nurses to be “kind and caring”. “It is a service I highly recommend to others in the same situation”, she added.